Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
html> Gogula R Bhavana — Technical Writer
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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/74AOh0NUxXzfh1OWRint9XqMMSnlxsZGFEWbm5uMMc4IpQRFOKWUUkpKWavVwjBEAsE5R5nNOWeMJcyz1lqtq3tnjDHGrDUA4CY+/M7gr
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
kVWE+BRVw+EJyRnVPhenuehF1JCtFLUQRgEVPA0TbU19SgCSghuEbAoj+FoI8AqwxN1pzsAWo0akjYkPQCgrdVae56nlCpLnaRJkqUY5EJKGQUhaorV7lTf933fj+OB7/voYZZlGUZfo5QCTZIk2d7efueddzY3Nz/99NMkSaIostbmeT7K4HmaFQr/WWV5D8MwSRIsrVarMcY8z8PAuc45vBDlN9zaqVSxv78fx/HHH3/88uXLX//1X//617+epmmcDNrtdhAEqIyeGWCjl9F+uSQsMkXPMVDOwUW+t9eoICxe4ywnh0vFTSBn587D62rkWnjeTegxRNVvC5LFL30KXl+Rz2dmy9rv144rWyOv1244X4havKL5c984Abr4UF5qVj3X02vtWLmiKxbPlqnROqMIACMEwGqrKWPOEWRNn3/++Y9//GMp5T/6x/+43W7/1//6R//tf/z3Wq2GoWXzPD/pdAeDQVGoQlvmSkopAK2se0JKznng+2h0q0Iw4H8xJzf6nFWR9wGgPxxUuQeAsCpEqhRMCBEFIQA6RWmlyty4jWY9zwvmwBdcSpkkqXDgeRzFJylls1a31nbK3AL4hEhP1jjTRRFyLhnL0rRWq5VZSoljztZ8L/I9KWWhlSIUnGUULFiNOygtEZRSzh0lWhtCgBJeSURVFiPyZcRaxzmnlBtjjMO/MViGU0WpS0UpTb3E9/0oisIw9DwPraLOuSiqV8xVSl9KH4OTASFZlj1//jxJknv37n39618/Ojra398nhGBPdjqdMAzR8pgkCUZTk1Lidk78Ay2br7n3GVNxMqSDSZJgV6dpur+//+///b9/8eLFb/zGb3zta1+r1cPj42OsBRwhc8Wwi3+tLXjOUhWt8Rv13PPP/bC8DFxXvRfBGvnQ2sWzdX3hX2TgLWviPzMAVtTMphqbl1Ltph6ff9V6MSmTTMpU5wpXs2acNb5TK4tnV88wqp9W+6RebzNWq/2KO22pI4QQAEzaSACIA0qIM0bleb7/8tWPf/xj59zf//t///Hjx9///vf/6I/+CGPlY7ivk27n+Pg4jjNHgbHTwF1M4B+e53l+KIQYDga4WxDjhFWW01arhQyv0sxwq6bnee409D860TrnrNV5phmBzIsFI6rMCeYnIKDzrOVLz/OSZEi026gHYRimadpqNQghjNB2u2GMSeJemRdWF81apHTR7SSe5zFijVK+FKHvEaPA8o1WywvCOEmSk8RaSwkp0ox7PPB8LgUj1DpSlmWhSj/wLAFwFEmntgb7E6Pd4ohFfiYEUEoJgOd5QRAQQpwjKBCifIhWS0w5hYHErLWbm5t5nqdpigplFEVxHPf7/TTPms0mJtNUSr3zzjutVguziyLBqpgW57xer4N1VXRcjPeLhlQ8DdvuTr3FkZxVmUydMxjFDe/lhz/84fPnz//u3/27f/t7393Z2cEaa0FIThNF4KBC6yojdJIZEELOncYuicldpPwLYnItu5o2rKXeyyZzUxnkauXAJUTHuDniGVy4Mef4mS1Oti7elHMLX0vJ46VNkrPJ8bFe59bV7mItbmdTmejFyzlzcJYwNufacWnwGr1VromT2YmDr/VGxcYAHAC6rjvnDBA0Neo4jo+PD3/yV3/FOPnur39va2vr+9///n/8j/8xSTLf9/OiHA6He3t7ne6AAMhgRKTQfAZkFE+VMWaNylSR53kV7x7PxBPSNK1+wggdKOdoXWKcC8aolAL9mcoy9wQ3VjmjtHVOW8ZACAbMMHBRKKMoNDqnQELfazVrnmT10BdCUMo3260kSazRVmswjDOSx7mkEAgaBL41KvAk32gNh8OizJ1zQrCiKOI4BgDCme+JIPKDIAJKnTF5qZ3V1iguPQvOWGOsUrq01lLCCaXtdltrXWqFmdTLsuS84Jz7fsgopYyhTAUAKFNhTJAsKzCfEmZn55x3Op2NjY1Wq5UkyXCYWGsbjVYQRIfHB1mWMcZ2dnbKsvzJT34SBMH9+/e11pgFS0qJSQ4wsm7oB5jcCR37AEaBP5rNJlqWsyzDTRs4SEpVSpCYhdMYhefgPIabNP/gD/5g7+Xzv/N3/s7777/vnFPtNuccn52grBqWDmOwVKMRjxMyfwPAVD1+jbh6WjZe9Z2f2VSscaJeu1QG1zpmJrFgX009YfW9mVNdss61flYffKfHV67/EjE+YhZ3yVr7mJhFyBYZ0FemUc2fnWfpZ5Oi6cqub2vBbO3z6mbJRb5GnHPGamO1c07rsiiKw8P9vb29o6Oj3/qt3/r617/+ox/96N/+23+7t7fXaLQG8dAaF8dxHMecgQzCPM+1tlLyUfCzU/kEw7FmWSalL6VED3o0kxFCUIlBDyeUbVBps9YyNgqaP4oKwSkhTpXWgSPWATEUCBBgBBgBSmBzsz3o9Twp7u1uOW06nY4JxeP7u53OsRd5QRDUIi+Je0VWWAucEdBllha+T8NA1uuhlFwGvC6iUuXxca8/6FHOknhQlFYKQp25v7sLjKhSD/u9OI61BULAEZYmQwfUWqeMdtZRTj3pSSlH8f21qr4o0MfLGKu1NnmO+ZqCIDhlP5i1U2Mg2X6/j4HQ9vf38zzf2NiglNZqNYz02+12d3Z2UGPDbbPovnZ0dOT7fhiGhJA8zzGdOe6d5JRVkc8w+BmaMjEQRrvdVkp1Op1OpzOKLUco7iqglDpnnHNVtk3cXsoY+4u/+IuDg4Nf+7Vf++t//a8TjOsRhgDApFeZdEeDbdXBfu2a9GXPGzdqvb8CzLrftc+HN5+JLoWpq8acezxzfPyfF9oBMP/vqk1Vy6rVt1Knzi2namsVdvzc9izy6+Ijb347J92nTu+RTp68bHumLswwjbGd4cfzi13w16nnrMXgu5QQO/+0WXxuzvMdH3tnvhPGL78IU5xz1eIPqEoThEsv/tP35GBQoDEqGcaDwaBzcvL0yZNf+/Vf//BrX/sf//OP//W//tf9/jCs1YdxUq/XX706yMrCUeaAlGVJKZWSEkKAMCRlVQIia60QQnIBAEZpsE4IEfoBvnGcc196aMfEPjx1RTfGKMZYniVgndZaSukLWZZls1n3hTC6JA5qoe8JTpyt18J6KGthyDkPfa/ZCHVZHB28DENfFen93R3P54eH+6FPKKWS0Waj1jnpCk53drd8L+RS7Nx/8PlnXxRFFtV8QlwcDwkBTwDlpNGoa62G3X5RqCQxYUgZI0KIUhtKuKMkL5TknHM+TLJUJfUoUNYIyRgnAEAJ55xTzgghtVqY53melzg8iqJI01QpVa/Xfd9vNGrNZj3PyziOB4PBYDDw/fDp0+dZVrzzzjtI4KKw1mg0kmQY+sFgMEiSxGrDGIuCEACUUsP+QCmFpmTkwUqpghRoYPV9v1ar4Y5X3/eR28VxHATB5uYmYwzzODHBlVLWGrAGwAohCKNZkVPOkiTF6B60hM8+/7w/GPz844+/97f+bx9++KHvhSfHXcbJ7u5uLQhRvatSCOAL4k6Tu4/Pb9X7cmYeHv/QWvxlhFXigS3HGJZqzJlyFlEEl2UVi7TzInUtO18tXhceqZ7XJNuYKl+dSVk7/tPUj/PJxWX8j8WXuXP7eRZbOlPRuf0wq96pnTMHk8vNleYAeMMI8h3eDCxFZ68G5DSlI0og+M+iKFRZoKM5qjUAcHR09N577/3qr/7qX/3VX/3gBz9IkoxSmqV5kiRlqdMiR+8ocrobEU6Xz0otQ38mtGmWZVmpNQCA9julVJVNnBBSq9V83y+KYjDoWae5GeXz9qSvy5xzajTsbG/qoqDEtTfanFKrVatR393ZYgTKPM2yLB4OAr/94N62s/pw/4BSSPPkYP/FxuYmp67IHIDZ3Y7Alpttj1Jutapv+tIPijQ56RyrsgBCCWNAHSXO8xnnnDOSZ0lZFIKyVlNEYT1OE621KrRzSnoeZ2SYlqxU93e3o6iWl0Ut8KuMTJRwxhgysziOqwgXtizRpsk5R4pGCAmCoFZrbG5uBkEQx3Ecp5TSly9fZlm2s7OTpqng8sOvfXV7e/fZsyfOuc3NTQA4OTlBdoXpz8uyjONYKRWGIaY6RU0OfciMMWEYYliNzc3NNE1PTk4ODw/xn1LKly9fGmerZ1plTaWUIoHGcCecU8zImWVZ57j7ta997W//7b/9zW9+0/
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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aZDpDsQcXWqWUL6XnebpUnAshBIBVpSFgGCOMUK21ygsA63meszZL47IsOaGagvEkNYHkDIgjBJxjDkjc7Tbq4UYzUmXGQPuC10MPdJknSd1rSEa1LjEcrioLxRklzJdePBhub7YL5TzKiTWqVH6jVuQpY2x3d/fopHN4cLCxvdvrDTKl721ub7R3uv0BMEkYp4Qf9TqffPIpdXaj1cjLvHN85MAxwuN4QLifFbm2hEsBzqTDDIA26vXBcGi1Nc4SZylYwkfB/fER43ZL9NVTqtBWOU2MtWEY1mo19DYrjbbWHhwc1Ov1ZrOJ1sy8LGjOKOFREA0GPWNMs1nf2dk5Pj4uy/LDDz/c33/Z6XTKsmy329ZaNFbu7++fnJw0m82iKA4ODsIwfPTo0fHxcafTaTabhJBer5fneavVQlpmrc3zEoPSWWudIwDU9+XW1laapsPhEAkZuvY757QyhJQYI61Wqw2Hw8PDw8ePHz58+PAnP/mJ7/tS+LizAU5dKqVkZakxVAoAZFkGQIUQ4MBa+9lnn1FKW62W7/tbm9vtjZbwQ5s7XSpHNKUUKLFmlGRixvtAgdg5/yXUvXZkyff3blV6e7DUSnSjyNnUBozcKkYOxRONsUvqhJM479rp8Txmr3wLaUJnFtTFbWHnWZ1fK5kQgu2ZLG38plfzkDjzKxnbjYi3NPqbgHNgyejZ0Wla5pzqCKFTO2eWDjfen4todeftoFxU4XutzDFiRMiCkS1H59uxyX28FjtjlDI35eSpR3Al0+41xxrnHLHOnaY/sha0Vs6AYJJT4azlnCidlmVmjGJCfP7zF0cnfS7Fn/zoz3JtLTBtHONSgCaMlipnhFpjKBAhOHHgnOOUeZ5ntaFArHNlXhhjKCFSSM4qK5uTXEjOwYGzmjgDAIw4IQSlchTnTJs8LwUVUdhs1CMAKIpCq8JaTZxxykouwGpT5NYYSYkQgoJjBJgqueAbjaheCzgF6rQgbqvVZGCkVdvtVqsW+Z6kFAQJPaeL4dBvNrc3NvI873ZPPM9r1mtKmU6v22jUrLX5SbcWBpJSLwpFIHINUTMaDpInn3+hlGpEzYAJTvhQ5UqVkhLCycHRQT9OkjzzJWs0I88Lur2+Nq7QWno+F83+MAWnKVAClDJaq4cEmFIqlB7nnDChtVaF1nnpAAghQRT6YQAAyGiR+iRZVhQFAFAm
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
whm7s7URh9FiMT85OhRC+J4KJS/TBTM68ETgy0BKyVkv9DpJOIg3QdfCGl+J2JeSgYcgAy8KhO9xcDavcmttHITKC5zRxhirayd4HAaCc+eMbZpcN9ZZwaSU3FrhK8U5D4OYMWYAhRCz2Qyc6yTRfD6fTcedTicIAsm5Ur4QIs2Kg4MD41xWVFGUzPMi6XSjKAp93xodeP7maONkOmt6xjmnnS7LusjSpmmAibKsBAJnsL+7p9TJaHMr8FSVZlVRMGs6QeAJXtTVMhYty31fMY4cOOMMgez6aK31fI+eMvM8CuFyeln73Dnn+UwI4UvlhETk1lohWJZlBKAJSUspfV+VZU2uZzKJUdQgpQhEUWStPTo6mkwmnPNut9vr9ShO//j4uCzL0WhUVdV4PO71enWji6J48eJFkiRSymfPnlGNTnKGGmPyPCeLWr/fH41GdVkR5y2l7uZ53jSNNU5rvbGx0TSN53mPHr332WefNY2hoq6+75Ota7FYUPaJc05KLgRzTjRN04b/W2sBTWNqqeK8KKIwnE6n/+kP/7+DweBf/It/4ZCNx8tn2kI3MNetdH5BlacryO03168zdjkltwRn72bBvD1GPGtju7HmlztDbik30POOkdnV/YxXbKf1SZ1t/+sAy87O47f0gPGa/PiXDM76E7mWnlc59RSuumg+XALZ3V1kMFxkPL+rKXOhVq8vbevxNEKIxWJWlmUnTqy1n3766Q9+8IOmNmHoAVCRADJ6OdrnhBBCMACgvdA5Z63lyDqdjud5zjkKfnJrAdqtLcetij9yzrrd7sZg6HkyT7MizaqyZOC2tjd9pYosTacTznknipmD2XTKm3rYjeMoZOA8zrpJkIShZFqA5QK6UTDqd5PAR2eUkEGolMSmyrMsR9d04qjf7fi+78AUaUZozw8UOihLTTaSOI5xFQ8nhFDKl8Kr69oau2Lftb7vSynH4/H+3l6n25tOp3WljTEIYIzR1grBqqqaTU6KohiONqw2s8VccaV8pesmXSzCMNwcjqyFvcODNCscQhjEaZ5r45BhmRf7uy+73X6cxHVdg3XIGrKDiTAwgA6wMbqsm6osuVBhGEnPcw6NMQywMdo5S4kUiIjIJeN5WVZVpco66XSICgSAlWVJQfeUSmmMIUckBZaRsY1YatM0dc71ej1KhKSymIeHh+TZHAwGBM5aANTv94fD4cuXL8mpvbe3J6Xc2dl5+fLlfD4npD4YDKSUABBF0Ww2e/ny5ebmplzFLzrnCPRnWbZYLPIi++3f/m1yYu7s7Mzn8/39/dFotMjm9CXgeV63203TlLJ9yUl69kUTUupmKVVVhWE4m83+53/zb+/fv//P/tk/Oz4ec867vaQoCpqlb3sFP9etcY
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
zPOsdfrBJ7Ki/TgcM/3vSgItre3B4NBli3yPKWYOQA4Ojq6d+/eRx99RImZR
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
pfa+qKiKe1dYsfaBouUBjQUnoJ3GoBNrG4xj7UoJRnHVCb9jtxoHPGUjFe524qgutG3SWMRAMJOOSo6T4MA6AFtAucxq0ptRRAMAVYa+1hv4nFSe/57p1RCmlm4bUFkoi4+DI8YngEFccZi3rFVEkaOOcc5xJJgRyKZQK405RFBsbG2TD88OgaRrlecYY6XuCS+QCAFBw3/eV7wGiRWasQy6ibmdza6c/GirfIx78+XSGDgJPMsYePLz/4Tc+qJsqX6RFmhV57pzb3tj8xgcfbm5ugnPM2f393TSbP3p4v67L
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
BOPcOaebBhG5EIxz2o9JT+2ssyufqeCIaI1pQ47I6UkPhjHRgsXGGrtWsYAKdbcAizEmYBnwXtUVWCeskc5yJQcbo93dXeCMK+mcM84yxhgXwFlV10opAy7qJKwoyJ/IAbe2NzZHG5PJZHxSJElinK2q4vGDCzV6wgABAABJREFU+/PJePfFs7rMt+7t1Hmxv7v74N69f/x7vxs/ffr502fZYpbE3UG3k6WLQwAhvTCMGOcPH9zbPzgKfRH7Xh0GjLGTvMpm036vU+kmrWutmziO9/deNlXd6cQHBwf3Hz2kQuPD4XB/f19G
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
2cHB0wgCSKPCniMHj44N72xmYcRoHykjgOlCwaODk5mU2mvV5PsiX6N84cHx/7vh9FUV3XvV4vjkN6oEEQWGuzLKOqU1mWEVQicxRVzKSJSrAJEefz+RttZqfeEXg9noQoRegbgwpvxXHMOTfW0APtdDpkDKPXh74N7Iq8Yz6fU8pFmxNDHwntRHKr2rVKCcpY4wyaxrQTu2mav/zLv3zy5AlpQhZBWGW3fN3kkoX3rHwlGt5GbrlE400dmjc7+c4vv8MuflWR2foX9luSGzykK868U0fe0mz4Sl7sW75F73J81uXUjr7CKC7LssVisZjN0zQviqJpnLW2MfaUDWxtu3oFStZBxilQsm678pXHORZFYZxGjkgICRwHJxgIAIEgwHJnGGjuHHfWEyL2vciXHuccHGeo60ZxQZsuY0xKDq/n3CFy5IwJzrlggmutgSFjzIAjygPCW6ubehW5b18vcNn6Q5c4DIx1y2vbu25/RkTgDBkDzpBLzqRduSxbhIcrFga2lsW5olWzp5CZgVcJDY6yKqgKpzH039a2d+r52lOsae2wMFZXlbU2iuM4jh2AlHJra4sotSaTSYsbyM7UGC1WTMJMChX4TAoDrm4az/dni3mUxIONUVrkwvOjKNra2plOpy9ePHNgOt3EU0KAUZIPu53RsJ/O58+fPgVwSqmqKBngo4c7/U4orJHoenGQSMjT9LPPvzg4OBhtbc6LdJFnWxsbZZ1/8vNfbG9vE2+Z53mIOJsvM0yPT46J4mt/f7+qKmPMeDxOkmQwGAVBQHz9xAprjCHai4vfDLua0uRQpgGkKDHn+34QeGSKLctSSul7PiImSdJaTylDkzynuEoCMNaQDkqpyWRSVRVV28zzHABotNs4SAAglOx5njHgABhDWIVFmqZWnvzZT/7u2ZdPptOptdYhNk1TNYahcGhXt3B5lsMbznEXyKVtniNf1fr2ayznfIB9dQrc4SVinTijRayXzDm3Ime6gSrrzS6PvOmSZaftkdfX1rM/nHv5DeQUeD+r+bl9nR23i9S44mfBRdPOXRBjx9b7f03n89s8VQnYrWi9LrnHKw71tT6eLmr8kk5vJgwcAFhA+P+z92dNliTJdTCoi5m73yW2XGvrBTtBEgQppHAeRih8+J5mZP7yDPlRKMQHzABsoIHuQgPdXdW1ZWZkLHf1xUxV50HdPW7GlpFbVVaj7aHqpoe7mbm5udnxo6pHAfqE4UYAkLo8m81yahExEOaciRkNNqv1+dni7Gzx5MmTrs3TaVW3TYyFmWWxgTeSrhPoVQDUzMjJLbOchQjdtjXuTEwXWhJFoNlssl4vt82GAxmImhAYmjBCAVAxTAPOIk+LUARkUmauIs4iTwNNSaMKJpnMJgSIzGaaUkKclgVLSkQkogDKzEUROAZANMBQRAHzAEQkFFNUZebUNYMnWYyBAEgGJMTMPRNIF25zPt+QIAYiBjMFJmZSBWZGigZgpgZEHIgIQ4AdTyBENMOcBUBjjIroNi9mZgrIJCJGSDH0o4cAimiUc+fuZ2QQiIkI1QRMUwYm3LG0OqmJFFRVRRGRYyDuBd6YOJYB1MRURZEDAqrhwYNHllLb1k3TrDcbD2Ity9JyyrkTECOr2y0zT+eTclJsNjWBzg4OAaCY2KMPP5KkRsARiulkuVxKvZ4Hfnj/MAROuam3y/1pqVV5dn7+xW8++/GPfr+oSkPcNvWPPzgqC4MnT5+utvuTsMmqnS6XC8FlKCMiPjs7ZsJY8FdfffWDH/zgq2++nkwm1WS2Xq+zCiIjhbpt5vN5hXh6emqG8/ncCarDw8Ou67ouq5pZFpHDw8P1el1VlRtwHdaK+DILvuKaOXflQN/d8z0TwIYIYuSua4hC1zUKsqnXjz98tFfP62dbQ63b7aZe7+/vz/am5+fnbWo4kiFlSQpSQlFVlWdG39vbU9Xz8/PR9U135FoQMRYV8lbV2mzWZ2RPZTlhYMnd//nf/z9/+q/+uCjDRx99dHB0//z8fDqrLLdoOtg/ZXzffTUx1H5vGdU17CUL0aV/3rRR3nHZf+3yqvvvS0HktSfcfTu7aX98jRpwiLG99qqrFe4eeelt0ovJWOEG/c5re3WXDlw67epjumnjvtr69Q/49m34O8T4V4kKuKGTL63n2nL3DnwL5V209UqA6R218h4WG9MEDeSWmbRdvVptvv7qq9/85jfHx8eWTUwDxxhL0etfUb/xkVjy49d+6vh8U9WU27ptcu5crBXRDAQB2CAilIxlcCwBDIYqmjtWnUQuGLRrQLrZpCwCu3Z/rMqiKCR3mnOML9gxjdAMnRZwddbe2AoXVsgdbizLkF1KVXcTA1ziDBDRr9492AfTgamqGABQb+HdGeGxY70X0fB7JMlUX+Amd6U0PHpgNPCBqKmC6Jh8XXqZX/Y4zF2DbH/jir5Jq2pWyTn3Mbae66nrzCzGOJlM3PPJE6X7CX2cY1Vi4GzaSS6nk07yarMWkaKaVtVUTFebtSHM9uazvXnO+eTkeLk8LwLdP9j/8MHD3GxTt/393/tRV29/9vO/Z6Sua1Vq0HpS0MPD/Qd7s4qQRSMCqIHfppkLxaXULpZny+VyOp26cdBZveHxadM0nuGgrusxBZPLwLrm/jgBaEjkhT2XacwYArnH/dVpjthjNVVPRS9moJpTat2s6X79iJhzJqLz83M
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
J/v+cswFFUWy3jWtW/93f/d1//s//efqjvSdPnpyenv7ud7/73/63v75z586Dx4/u3Lnz+
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
0
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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+Z9VTHD29qbx/d+1dno8wch0Q0n89NCOPjjz/+e3/v73300Ud/8Rd/Mc17xt20Q6wuU9u2Jt5rAGs+X4ZwMYy+nHe73XxRi0hdzbbbZrFYPHv27OOPP3748KFBt1k5/JyRQKxm3ZQmZZZbjNE6ICLA3yOzvyHtnZDZ29f77xosm/78xh3bd5/+tnxm8C0xor4Zsrxzf4toTJmPhoSmaX2QThilevd7blad3UybVhyTxTc3m42q/uEf/uH9+/e32+2jB/devXr1ySefmNvfiLFt2758+bKoShLIWVTBOUZ2aWQ0TwytcRV5J1Lgfg+N13Xr
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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9evdrtdk3TbLdbntWDVPXFixeff/aJx/vv9/uu6z744AMj/vzzz1X17OxsLLmUUmRaUKol54qyPMebH62kj96b/7MGW9TfuhOqHlwxHBaZ6nxfn0znWsX1DERUShlHc/TptJBnb32bDiV1BD2HgaMXNL3dh
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
RHvnxgpTJH7rjoWY6QYqYnE
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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jvNwDLEkwFxEe9JF9WBbT03wvHoX0a6bnzdmvru7C3MZchfC/fDDD6+vr13skefyw7Um5tOnT29vb8dx9NxSVb24uADQNI3fqic6+D7hdipoyqdbjKZ3/uMT5t3bI8cTw9Sm
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
Rj5+vd7gp1priHsJYlKYEnWEJlf73jDQ3uD44lxuO75ZndBlLvarc/wnflR/Vcb4wibAg7AuBlZsoKfitKwUF8BYc9XZd7wNX1WWkWitVVVWlMhchPuQi0ruuYDKF+9Mg7ODio6zqE0MfosjoayipVdTabuayyjcM5d83ZJSLkLHAas9lsNptVVbVarWBTCmO3bH/bK7hhqQvGKk5hcffLJ33fI9uLvEkBbQCyYyUziDMVxpJzDpnigSw1ituV14TfdUvNNxwIn7ocN9mrDRNFoo5IezKmRMmM1VliM3EVkzAxsyb1A4FmlODIYM2Y1Iy8aNKkGoL2mkJKfR1rL0zaRBcTVZV5ERGrPYskJmeRzEgtJeOQUIiQ
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Z+TNBhVTNh5iV8pmRU8rSzIM+JiZXU6mmhklNbMuBiMyI1YiVWYyIzVKLoOd4rgLO+LAiZnFxCiZMrEyJRYrYU4hLvEPJUspURoiW2VSaKbHWVaFze8nGQnulogM+SQZWbDhlg7ir0bMDFbXPjUGmX1NZkh3Asqa4bqMOBogG5lySqZoYDnqp8ksRJTEVLVyDo9JFb2eDCWx6AHgiNxwseRFqtp5L16IiHpVs0TMzjOZxMQ8xM73SczXm+M7F60MVdERiEuIZdzFKMaeMncC3KYifFNKyDFhsT2+2DRNShFobKz7WqLp+BxZRUxJTH/KxQoui/Wn3BRcRzRTnPx0OsVxedRlGMQvG8krlsh9sUXIBhQ8V4JwlLsdgObvnANvrOu6g4MDh
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
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Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
/N5t9MpTLletuOT2lsBTYZY0o5RTSj8C+1n/shu/n7rK18BLd1qzF/2z5u/3Pqlr0AIL8MPvy1k9ocOyzaONHwv24Nf50G+4lMphJD2s5tfunElWH6gVSWghqXlnOv3+1tbW0SUomjD4RB90+A/rVarzz77DF1T9vb29vf3nXOfffaZD82bb76JEh6Ex4goZQ1gC+B6YmlBPyxpYRBQprScbqQzgBHxV5wQn7LWQvkQUb1ut3t0dKSU2t/fh+Y4Auw4iYikBG6y9WhgB0sH4yUxOwzY2gbbqK2o0pk8bBr
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
OtKyENl+tQJmXEW3ZRIlaAocvayIs30fHEvIOH6WEWllcaGhFGFVUXNV1EUo9EIpakIBvT7/Tzqg3vkTMPzKx8CWEbUeO8lCLMG6Yqv9QgJGWzNA2Occ9BuHPl78mH
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
Z6OMk4S45fMbLSm4EU8ekkpaoUtsDOlNYJNzkvbnlKyI3+m6VnjFTxHl6mD4kBWi7MwXgpx5WWb+ZHQFXBh2wdda0gkYBL6TD2L4k6fw7I0zgm/cuQPbcz
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
huTIHEk3ilqShMp1N2u5WtrK2srUpljSgOjKSdVkphWApj2y8gZiHfOEVkjSqttkZpFq3IKF3aUrxo1qUtrdYURJGI9zpy8pRSgVXtwrrxjQuj0WC41esOeqYsHKu1k9mqmUyXh0enq2Xd7fb7/WHwtF43xKas+qvaK12y1pDMaHt3RuZfXce8PPmytOPxxeXlRGvrXRgMRkbb6XQ+mcy0ti7IaGun0+1rU3gJXkLZqWrXJJ8QcfSUvcLMNEpTEEwMzapbdcAaF
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
bV1839UUSCuJs7760W5tV27Nbt+0tBhVtPcvNtLzvnq7/rda7km1fNuAkvvll8dnM4XnGft7751iF+9ftvHjnGohs3no6bW3L+/rTf3Bw3yjYhfBfiXnVdd7vdnZ0da22Kn3FMduR6QiIyn8+Pjo6eP3/eNA3kiN59990HD99A+53xeGyMvnv3TqHNyckJ2rEhQzEYDKy1y+X66Ojk4PD4cjxdrdZ13ZLrRaTT6fT7/ZYfSlQWFqaBIgxKFhAAC5WSOvZ5XCyWxqjhcIjSqpRx0BpxOOe9h9pqr9ebz+e4tTxUZq1F9zqYToqcelhkieWNHMXP0qgm
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
jbuyhiNWKQxZrvdXl1dXd/cNE3jidiLsBMmpch5Uky9XpZrU9e1oIiv8+R8ZJY45+Bs6faFihG3JaSd17XWGshMAv1Z3c7F86F4n1Iq7tjo9nQ68JkddE08J3pBVJIwlQ5aDp4Yu
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
UiMBSovyO9+pUoJRCQO9HjJk4h33gU8Pi+KTkFDoaRfrganLODQaDfr8fi0Bg
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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+sblIJCSli07tdORqNI4aInoODUEV8TWxwP+t5ogH60PnRrPsuM0DDAjrnTk5OptPp69ev5/M5EU0mk16vB7Lgcrk8PT2FcENd121dZ6NRv993zm3LXbgydbmZ4b2FSMh7IRFlWGutWZz3SI+lrNNuZXFWhJi8oi7fwYlScgvXOu+JlCgFcpXWbLRRipSQBOYQlDhQSCpJ6AtbHTSLio635KvbfP/0hBiqS9GYTgpVpZ+LCNEe7UXYEeNN0bEanV5Y4TAAOFSegP+Sb1cLOEBj8TlFPLPkeRGHXzeQyIv46IUiIu89IDiHak7eizFG
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
cLstvfez2QIpn8Bn4/F4Op0Oh30mRHXUtiqrtrHiVWZUZnqqc1TXtm29K8QDq2VZnhpMTtTODgx4RJAHtvqunadkSUqRj9whd6V//+DxA3pmd5/gs67+9zrixhfcUviifVfCQlPIyFsuly9fvlwsFtPp9OTkaDgcHh8fx8A2EQFRKaVApcyybLvdoi+vrq6+++677W4tIlVVofwlwP5qtXrz+t16t90sV2XTZop1nhlWRVHsypqNUkr1egZDHxDEBV+47fTDvCDKEBaAgwFE91P9NCVFD+82y/7nt66zPyH6Gn6qjvjQ8aFbYKOMrSrsFCb/514/qjL2+30IkvV6vdPTUxR4oUTgDfs2qFDGaCZqjICHAS99R1vZ7TCi4gLzVx6cOGBUKA2ezv8YmoGZQGwd+8V0kUtn5cH+566zQphYd3E+3Y0uJhHvfVWRImHmPGNP4PayIT8e9LEf8A6oV7AnRl2KLMtEnBJiZqNV27bQ5jaKlVKaWDpOvyVioi6yY3Rn+9q2VbprDQ4MZd3BKYXzkzjRrdCh912aPHcutM7aRsTzgz2VnhADUsFn1jHcsc0TEa0TVZqwCYyPnR64YBRlADcgyzLV0Z5u3Tf+bYxZbzdC+fX19fv376fjyWQyms9vjo+nKObmnMsyca713jrnjGbnnGcbc6i1JkdkvXgvJETsIf4vJESihL2QSBfEdNSlpnbraOLtwywoigLwq3OLJuMtNP7eR8hBnQFzyoUsuQ9tw4jIecfuVnYzbodLlWWJeGh0yaD+AaohXV5eDofD1WoFVwpmK57ZBfVHgBKQg0Wk3+9DonK5XCIwslgskOigtV6tVnoyrev6+voaDDZY9a+++so5t9vt1uv1ZrPJ+72YJ+j93ghLIHhFVoMEt2gsQBnDHeq2/Cw8Pd577Exg9IBod7udtx2bGYHO7XZ7dHQERheGK6wBjJ4LqamQnEXDArnCEuIKkH5drtfgp7ggAsch/wnoNhLCukQWNqltSScmJUY1bph9SGjgJEdSJRySOJcxZ61X6aDyHrVfBR5QlJyCwen1enluRsM+XAkYG6hbpUM9CQ4UFL3PQdm7HuOUpzvL5Y+27QeT+sddBIf5QbMV2+4jE+zvDtcOMGncJTvbLSFwtktQiGlDUfDZbFYU2aNHD05OTtCjSAbGju3hw4eI9Ftr5/M5XMebzeb58+cvX75crVZV2+Bq0L5bLpfYMGHzmmkaDAdFnrfWNnXdWquyDAgvDsq2bdvWiWfvSLwXb0XEO2IirRVyMJlFsRAJ2NMUBOXj32lDxD8POuteWAaCf4xsxgn2E3fPrQc89KemH4YYAVHg6qYz/3OPPM9xWVjnPM+v31+5UMTQhGM8HmMNQF4tlgQAMk7UreI2Dmlfd5f8HzEVD5BZXPwokNNt0AGCccQOVSkVHfjxIhGQSQLO7skUvXVfEiKlVG6Mds5aL4oq67Oe9LPCMIm3VWMV0bA/UEHwoosZOR8jEVmmmQvfWpNpRVzXVa8oskwbpYm8ZqV17rxtWyEvEFBgZsBC9K+2rLWGl8t7F1/Ney/i49oQsZcxnYKMc06xiOzpCtGhwl2KqPtEZBZBFTOzQGOiG5Y2FCPPslvJdLiCT9gFPqFh4asYWCHiLMtIK+ccyZ6wFYXXRMQxZ0VvudiiGtvTp0+VztbrtVZqt1k3VdnLs35eZMZk2jShJmlczFgbQyRKnHPWe2IiHwu
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
SAyGTYueImrenCDEhVVeXNzsyhufv/732+f3v9//t//z2Ix//oPX83q+tiHwXvu2no+u7m5efj0YbPb3lwvNtu9WS1LFvIqYubzOXt32G/LsuyPBw5VsqyQMhJLAdQAw1S1skVVFaqq5IPz3rsxK0DgphlHLITADBsnhRC8I6ATY+J4KquqFJK2T747Lvf+OD5kCLY54lgJiojIuUDEiF82hM1FqrGqeqBApD6AlIQyBayqWFHee2btW9Su1sPh6L2vZ4uiqNreGWOVqW3bMDiwdg3Otcfj1WLuhoGIyrryLIPXtutVuW3boeudHwprj/sD+hMCtcfeDUGVCymsdeR6733vPJExrHjLMHijakiZgmWjohQosFF1HIgokJ5R70Zz1MjjkCK9+rYTEZyjJjovRK+iDw7rM2WZRc06mlWgv+mEil85fGrM3Q
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
1UW4fd1rkOhgHuWX0oSyrL0hpLbAiWA1XDQmysjcI8RG5aJoHzhdlYFMYZhm403sBeG8eQE4Bo5rOiKHDuSg5r731TVQi9x1vAgHp1dXU4Hi9WJlbCWOrHWiGS/F3oMlY4zMMQRCKC3KD9fo9gBlUFQEGtTFCzIoYMltqqqhaLBWh08GRVhZtPVWez2ePjY4jc66SKtB4EtCWQKrEqHYxMyaY1uZJ0miw2XM451H3CLkZBGkw6YCgGE2gMzLqQtOlkpaovLy9fvH2nMchst9vBFYt8dvg6k3AGlS4YgFGdJeW8Q7BYa+fzOd7I0f6HzAmTFcj5nOr/3IUN6J2KjI7aJDxVtRCT5E/aiSIyYc2geE5KvgKs5wyNnIY9/xDoFVtGyCL/fiQ4ubCUnX6S1MePe85ZG/ypoDtHRS
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
ISUmQIJEysR4ioLY2w0FQMrcKRmLIri6elpNps1TbPebVlpQA2AYswDYHZt193f34Opi5lR4uVwaDU2bCQojFOGicB2yBc2TlBpJyZAnIhtNZ4S1+s1Ava5sN2xfXx8XCwW19fXLtYOLusK1Ilv3rxZr9foy6yq2+5U8TOEAFMcEa0367s3bxaLxcPTIxOZwnrnbFH4wV2q2B/QGhxT7NEX2PBmsxniSgF9ADvW6zXOAMimhJkWpkcIJeHR+2SMeX5+hkXj6urm06dPt7e319fXYAMBDn7//r1mUbPe+9lsdnd39+nThySBYfQVka7rSiOJqTGhYWzez+EtCBkI6omX5sdcCMcUIU9Kzg3BG2K2puIxlwvzjpiopBpQXS0tG5txZgVSRm6aEgmzEjOn1LT8ZJtmLc1dpg3/hLHt1fklOgNnSQ1dviv/bf7
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
IINr2UTvNqCfMFdfhgvxHKO5UgCp3JHlrX3JKoabFk8rV/+8q//z3/87T+JKZzXsmp8UOe9LSoXWUYonlZNloUOypwzBxkaEGmugmoyNAVS5wdOjiolIhIjRmIwE2iNEI7KpHyiPUuqV89TZNNwReij6cvcf5SsHZNBtzbnPztpR808gMyJqVVjyQYlMArgfiKh8S+5Vk7U1Xpy+ozKBjmAIbtSO3P9LZF8JPcKpa4RUe880ThkKEGGD2XdZP0au6yqqjH0Xk/4QFUDKeYLIf/4cyDF2VditYC0MmGlSF3QzFEYNfRZfjUCTfLqmakLOKB6f0bPk9jVsZWsjRAnQD+p92NETIJ9qL2YpmS8OSsijgMronR3u521FsxAYBlI/tm6rr33Ly8vSC4jIpAbIWMU4b2IdEkYLrb5BJFTmbx8t6Z9NPmSzlAL5R+UWNmIoWEYgm+qWeOP+/1xENu4QNaqMUbUq/dGtK5FTKlslp6++cM38/nz6vr26ua671sqTNE026797uPHn9zdX89rpTB4Z4MWdRVCUFYWFraBiEPoeyekIzeAiOVku6WYAIAFeVrSzAqOQ9QpYhElskUVQsBis1aMMWyEyfS9ExGxJjAVysxGlb13hSmY2YgpbGFNycxeQwhk7ehm8t6rsojYohARH5RZxIzbJDAZYjYibFWUhAJT8KRsiIkLG4iZxNjSE5ui7Ibtdr17+/atH0J0lDsRaZomMPlhCKRFVd7NmhCoDUNdyPXi7vHxse/dMHgpysf17vbN/Ux1u90xM6kumsUwDN3hiBSJomI3HJnM5uWpaapAPrihKoqu69V5wzRjsrNmt9tZeCpZuqFryvqwW/fdIMKDkldPxhpr/eBKKxR8e9hfLVebzSY4rcq6bXvngjHUNPXjy/bh4Wk+b7548/bjx/fkw3HorbXea12Xzvv9/uj9p9v7OyLp+2G/PaxWq+O+HYYh0FhLnohUR6OXiMznc/jpYP5Zr9e/+MUvomFMq6p5enq6vl4REVIaSbisq2EYfPAcSLksKuuGgYPOl4v9fv+yWb9588aWRXdsi6Jw/VDagpVcP/jBrXe7rutubm6uVgveKqlaw8RhdbU4HveqvqiKh8ePq9Xq5ubq+XmNheeGwQjHcwK6MHZHhCaADZ8RdJ8s2SEWQYIj8ng8gsYIAWdPT09XV1ez2QzMLKhQDq7/2WIO2jyvwVpbWONDOLTHtj3c3d0MQy9CTVN9+PCyWLy9vl6F4NbrZ2P4yy+/tNY+Pj5++LC7urq6vb19enpCDgdi70IIECZCfHdzqz60bdv1XVlW6gNC33yslIgewp6XH5LpgkdpglRCliSRQwiob2VVT55ISInIkhZSiDUiQiJOAwUP4CjOJ3xPRMpsxaiVtvVDCBQCCRfGkhHYjXmk3FMlYrKTNjDqgrAlIh+8c07KM+SXNEiu35OWJCKvJ3gwEbxJjeYqLGGqCVRg+VNMs68OH52jtPzLFGiK/6NoLOnaY1FYBMo4pT/84Q+//d3vNtvtDyDrV4F5DjbPZvQiHeZViDpZJZ/r6QnMZWgs/1UazbgVz0DxJSDLHqVZY85u5mgjTNPMzIgnoPOVTa8Z/9Jv8U1uZFJVIDPcYO1p0hMFdt61tATTKybbbDKGqfv5l8nFlqzQn5uU/PtL1wDeiAT1NCw2XiP6ixdFaxPKw/lIk5Pak+CmZD5QjWakic2JiII/1Z2krDg9jm4Ji6fNZuxIjI7SKLkPAjG8IG9MLTHGbLdbHNBNzF2fz+cINMHBGvOFqHPOznNJXry6HqLsOFuB+XzR+fpkZmVSNiT4IIGFxbItWPhlvV2tVhYpCAXX89qQOx6PXe9doKqqrq+vVfXp4eF4PNrSBHVVVai3u0O7nx0qQ4VqYTmNg2UpSyOWmdhr4ACE5gwStYwpWIjYjgUi4zYkhVUMnVPyRISqxhQP1qk7HA1gE0O7d0oaAo0Ve/MBERFUgoohfSwy+g3FnPGbMzMZLFYjLCSiIbjgfCAxwkZCIBcGWzaiVNaV8dbaEt4rpA6UZUkUvPdmPA653g2ifj5v3BBU9Xq1PBwOx/YQ1DvXV7PGOl1vN89Pa2QPONc3TaOB28EZFoRX9qpWxHm1wtYa5+3giEYrF5fCQdQpWRJW74ZQOKc+OOfIO1YiRBvSeACu6gIICb7sYRiQNCZshTW5EYdhCKEiosV8vt/vhcgPrrJmGAYxhpm6oYcJR1W7roMrP+iU3SCtZDiYNTOWe+8RL5/4HZJgGYYB8alJsiE0s26abn9A9uV+v8dp5+A9MyMACzSziDari3K73TarhTFGmJ1zwIhFM6uqqj/s27YVY9q2JSaRsYjT5YVV5r1OvsRawXBRZhSHZW65XMI2Bu40lGvz3m+3W3iTIEbwIcX/IK4RTgYcX7799tuf/exnVVXt9/thGK6urjBoYDt7eHgwxrx79w4uzoeHBzhzv/nmG8jDRClKUaXCbocq7IfDYbFamlgUC/vCR163V8biwlpPf0r54o/QFrCm+hCQzZ3LvSR77XmUQnpFURTixbNPygKjfey7EJm3lTRpAXRBkH0cRnFRFMVlkm16xUSXvYqI/mXXOLk/fNPkZX/y3SNmyv4ZoZrWdb3bH5j5eGz/4R/+4Q9/+EOyeU4QzA88eTIcSVXnrqjJzZcj+IOvGB94uRReHQE9x4h6Af743LyZI8jLuUzdOb3u3PY2uXmCF0MIJGftTD/MLaPoUTIv5aa+3CKYhusHdtQEVk7GSlWNOZUSpyhh6bX1PWnw5dim5yS0l45uIXO8SszBTpRmOTLDDoQUg9UKz4RHI7m0NIu5SQ/JhWkuvCiCRRGxZZFi+YkIOAzSFp4UgDD4NBNV6RDrL6VVYYwB/yTSYgBokuJJ48bZOSyfII5XCGcE5Wmm8oPH6QMcisyIsmJma4vgShFyxz0UFZMyW2UT1HuvKN1jirIqRuTBhpxzj4+Pf/7n/6Ep7Kf33768
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
4RIwaET09Pd3d3QGcIbTu5eUFsuXdu3d///d/D7EzLgbnAFjjMubZbHZ9fX08Hne7HWotwFCKJZeKR9FnromoSRLsVXWfPwaVISDGkIDFsYpXiLFiHEZnpTlnvUmYmCIyG5FlVJjGGCYTYnmYhHGxo5NmTG1+tTuvqEKe3v+5MUlq6PLmUZT9yUfk7/6T4Gl83wUwSsrj/fv33333nfce0Q8TW0X+nNT5qf441+IJLuQad/Lb/Gn5uLw24j+243iIMdPa8vF7c9mjvGsc7WcTNTnpb268vWytZnEG2EVBT7bZtFjzwUmALDU7ZCFK6RUmMtnmI3Y5CPksX/Y3BwF5H9OZKce1+TeTx+pFXJRmx82EzxKaxOAn4ULZAkDMVmrbpLV0sfDUnwpDafR7Jn6y9CiJpR5x0kW0MmQ6vFQm5pDmBk68QrJ82KqqcE7d7XaAmIlACOdsQMN8keAzttKlyHtFdkwX4XgFaBIlI4bYhECDC70
Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Technical Guides
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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" class="hero-photo" alt="Gogula R Bhavana"/>
Gogula R Bhavana
Technical Writer
Open to Opportunities
Turning complex technology into clear, compelling content
Technical Writer with 13+ years of expertise transforming the way users understand and interact with technology. I craft precise, user-centric documentation across cloud computing domains — accelerating product adoption, reducing support friction, and elevating the end-user experience.
13+Years Experience
40%Search Accuracy ↑
30%Escalations ↓
25%Faster Turnaround
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Technical Expertise and Competencies
Documentation & Content
API & Developer Experience Documentation SaaS, iPaaS & B2B-EDI Documentation Release Notes & Versioned Documentation Troubleshooting & Error Documentation User Guides Admin Guides KB Articles Onboarding Docs FAQs Flow Diagrams UX Writing UI Content User-Persona Driven Writing
Authoring Tools & Technology
Paligo MadCap Flare Adobe FrameMaker RoboHelp Author-it Oxygen XML Editor DITA & Structured Authoring Docs-as-Code Markdown HTML / CSS Git Camtasia Figma Lucidchart
Strategy & Governance
Content Strategy Documentation Quality & Governance Knowledge Base Management Content Migration & Scaling DITA & Structured Authoring Documentation Analytics & SEO Content Optimization Google Analytics Zendesk Analytics Gainsight PX SEO Optimization MS SQL (Basics)
Collaboration & Soft Skills
Cross-Functional Collaboration Engineering & PM Partnership Customer Advocacy Jira Confluence SharePoint Agile / Scrum Team Leadership Style Guide Development Canva Adobe Illustrator Photoshop
Writing Portfolio
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗
Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗
Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗
Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
Professional Experience
Platform Documentation Lead
Celigo India Pvt. Ltd.
Apr 2019 — Dec 2025
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Intermediate Technical Writer
Blue Yonder
Sep 2016 — Mar 2019
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Technical Writer
Pramati Technologies
Mar 2015 — Jun 2016
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Programmer (Technical Writer)
Cognizant Technology Solutions
Jul 2012 — Nov 2014
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
Certification
Certified ScrumMaster (CSM) by Scrum Alliance
Agile and Scrum practices for sprint-based release environments.
Get In Touch
Email
Location
Hyderabad, India