Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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/74AOh0NUxXzfh1OWRint9XqMMSnlxsZGFEWbm5uMMc4IpQRFOKWUUkpKWavVwjBEAsE5R5nNOWeMJcyz1lqtq3tnjDHGrDUA4CY+/M7gr
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
whm7s7URh9FiMT85OhRC+J4KJS/TBTM68ETgy0BKyVkv9DpJOIg3QdfCGl+J2JeSgYcgAy8KhO9xcDavcmttHITKC5zRxhirayd4HAaCc+eMbZpcN9ZZwaSU3FrhK8U5D4OYMWYAhRCz2Qyc6yTRfD6fTcedTicIAsm5Ur4QIs2Kg4MD41xWVFGUzPMi6XSjKAp93xodeP7maONkOmt6xjmnnS7LusjSpmmAibKsBAJnsL+7p9TJaHMr8FSVZlVRMGs6QeAJXtTVMhYty31fMY4cOOMMgez6aK31fI+eMvM8CuFyeln73Dnn+UwI4UvlhETk1lohWJZlBKAJSUspfV+VZU2uZzKJUdQgpQhEUWStPTo6mkwmnPNut9vr9ShO//j4uCzL0WhUVdV4PO71enWji6J48eJFkiRSymfPnlGNTnKGGmPyPCeLWr/fH41GdVkR5y2l7uZ53jSNNU5rvbGx0TSN53mPHr332WefNY2hoq6+75Ota7FYUPaJc05KLgRzTjRN04b/W2sBTWNqqeK8KKIwnE6n/+kP/7+DweBf/It/4ZCNx8tn2kI3MNetdH5BlacryO03168zdjkltwRn72bBvD1GPGtju7HmlztDbik30POOkdnV/YxXbKf1SZ1t/+sAy87O47f0gPGa/PiXDM76E7mWnlc59RSuumg+XALZ3V1kMFxkPL+rKXOhVq8vbevxNEKIxWJWlmUnTqy1n3766Q9+8IOmNmHoAVCRADJ6OdrnhBBCMACgvdA5Z63lyDqdjud5zjkKfnJrAdqtLcetij9yzrrd7sZg6HkyT7MizaqyZOC2tjd9pYosTacTznknipmD2XTKm3rYjeMoZOA8zrpJkIShZFqA5QK6UTDqd5PAR2eUkEGolMSmyrMsR9d04qjf7fi+78AUaUZozw8UOihLTTaSOI5xFQ8nhFDKl8Kr69oau2Lftb7vSynH4/H+3l6n25tOp3WljTEIYIzR1grBqqqaTU6KohiONqw2s8VccaV8pesmXSzCMNwcjqyFvcODNCscQhjEaZ5r45BhmRf7uy+73X6cxHVdg3XIGrKDiTAwgA6wMbqsm6osuVBhGEnPcw6NMQywMdo5S4kUiIjIJeN5WVZVpco66XSICgSAlWVJQfeUSmmMIUckBZaRsY1YatM0dc71ej1KhKSymIeHh+TZHAwGBM5aANTv94fD4cuXL8mpvbe3J6Xc2dl5+fLlfD4npD4YDKSUABBF0Ww2e/ny5ebmplzFLzrnCPRnWbZYLPIi++3f/m1yYu7s7Mzn8/39/dFotMjm9CXgeV63203TlLJ9yUl69kUTUupmKVVVhWE4m83+53/zb+/fv//P/tk/Oz4ec867vaQoCpqlb3sFP9etcY
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
J/v+cswFFUWy3jWtW/93f/d1//s//efqjvSdPnpyenv7ud7/73/63v75z586Dx4/u3Lnz+
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
crFYHB8fHx0dHRwcbDab8/Pz/f199HPjpZN/C0joB/vO2ncUmV2xK4zLi/76Jq74Sge/UZj4kiZdGZ+X8HAv+tMbmgXs8nDswrKLmCQiM2vbdrvdTiaV68dOJpPVajWZTHLqUwHW63VZlj7HiUiMcbNZrdfrp0+fenQaEcUYiWSxWHxlw4bInL4ZQ7QHMOyaX+8+9rCsL2FORZQySBmkEC4D6jLWRSyKGKVPPjPNTACDQi92RX1cf0gmqjDLZqSaui53GVZQtF71zTKyqomjHU0pZTXfNDO8hAEVRUUchDgwikiTutybTOqq2JvUZREmRYiBqyLUdVUVZQxcMzNIRIrAMfa1q1W1LqLnViqBeg+jGBu7xCkHIyMWNqaherw3yv1lZkaaVZ36Yj+F99T5kN7jqcTMgTkOcgJ8kVEwiMERmZI5LTT4jQEieNl3NpBBGTDzMLJE5J4+NRYYXGPezEDKIHXg4tFxIEd6g/LZ+LQQQMyw0Rt40xNuGaoGzg7jiJCSDtw6QDykHKoXqQcAUlMy8owCMgq4TD/TwJju0E5iwkZsTKo9WPb3Huwu3mH/43jSBiLclM2gyGaKbFkHodmgOUOCIMNxPgnEgpmToyGEsiwzsZmFwFVVNSn7fslAbFDNJJhMqu2m1U7rQuazqj1pvPA6sqPDPLTUR7tPuM6wrtsA4IuqFVc8FT1tdvn9/Wpy5TVs17W6K6o6xpxhJ+LNzIh4s9m8//77f/mXf/n0yaPNZuOz0Ha7ffr06f17b6nqZFrVdd00zWQyaVPHgu1q3daToq6IyFWgZeAIzSwbMTF6bu67VhBpfDhvOfLftfb/0dgfATL71tDYi858m2vdnoJ6PftKOvqVTvIiQHaFBP76HfGpdfds4zlHJQUnw9q2TSnVde2xsb5Ui0hKmZm3TbNare7du3dyctK17f7+/mq1Ksvyi8+Oj4+Px5PUdQ3w8+fPU74htOWij+SOv4uiNF+zm5fPDyIP/5coVDB5ucwoUkQpo8TAQr2jzdCnnfbQQwTD4IsFY2dOTJUCKDJVZcigPqEu2SCoqwyklHK64CZDCCHEopqQhCjMgpJlWpezaV2XRVXEIlIZhYFICIFjEIEVkQJxCBJjlMCjk5qIIAwmFhaJEgIkMMPQkakp3MUHzRkZ+VJIANFAlaXs4A3GvLMU6YV8F9GgNOsHjL7LIeEzDKmRBoWKkYkxHNYQiRNjRGTsxR6c18rExM5fgZlN1SOv1SjRjmr/2Oa++NLwpx4oMoUQPKIrw8iymmdf7jxa8HLcxiCwCMcMg7OEYBP0Gbj+1JGasZGRwLXWlJjoojCae7YgbAr2cpWAYy8iAZOBmITIfZ6kpACbZc3ZfYb9AMDUFAZmMRYK6HNF2euRce80JUZOICMzEVEi0gx08FxCw8BqS12XTdtut40ZzHLqOlaLQpNpkTZdEbnbrOHX7jIbwaBed8FwkcABQLgoitVqMzwMQ8d34r2GvdwNtNkb3QnfaE
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
2xil0ZfUPDw8LIvw+9//3mWcQwinp6eefVlV1Xw+Pzk5iTE+evJ4sVgsl8vpdGpMMcayLLfb7WQ6vXyVN6im+4P9Udh3HZm9Hk76pi53S0y2+wq9gZX+hSNwGxbtemNuA/JedNFX7ZgvzCNPdnGey1O
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
0
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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+Z9VTHD29qbx/d+1dno8wch0Q0n89NCOPjjz/+e3/v73300Ud/8Rd/Mc17xt20Q6wuU9u2Jt5rAGs+X4ZwMYy+nHe73XxRi0hdzbbbZrFYPHv27OOPP3748KFBt1k5/JyRQKxm3ZQmZZZbjNE6ICLA3yOzvyHtnZDZ29f77xosm/78xh3bd5/+tnxm8C0xor4Zsrxzf4toTJmPhoSmaX2QThilevd7blad3UybVhyTxTc3m42q/uEf/uH9+/e32+2jB/devXr1ySefmNvfiLFt2758+bKoShLIWVTBOUZ2aWQ0TwytcRV5J1Lgfg+N13Xr
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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9evdrtdk3TbLdbntWDVPXFixeff/aJx/vv9/uu6z744AMj/vzzz1X17OxsLLmUUmRaUKol54qyPMebH62kj96b/7MGW9TfuhOqHlwxHBaZ6nxfn0znWsX1DERUShlHc/TptJBnb32bDiV1BD2HgaMXNL3dh
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
RHvnxgpTJH7rjoWY6QYqYnE
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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jvNwDLEkwFxEe9JF9WBbT03wvHoX0a6bnzdmvru7C3MZchfC/fDDD6+vr13skefyw7Um5tOnT29vb8dx9NxSVb24uADQNI3fqic6+D7hdipoyqdbjKZ3/uMT5t3bI8cTw9Sm
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
ufC8CKFZZtqhizkRmdnz589ns0XBRiLsve93LbBjjLHrdpNJPZ/Pr66uzs/PHz9+bKqXl5dEUkQ90MrpvcdPXjw/Ee9XV5vcoYSZeT6dphBSCBrjcrmAiT48
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Z+TNBhVTNh5iV8pmRU8rSzIM+JiZXU6mmhklNbMuBiMyI1YiVWYyIzVKLoOd4rgLO+LAiZnFxCiZMrEyJRYrYU4hLvEPJUspURoiW2VSaKbHWVaFze8nGQnulogM+SQZWbDhlg7ir0bMDFbXPjUGmX1NZkh3Asqa4bqMOBogG5lySqZoYDnqp8ksRJTEVLVyDo9JFb2eDCWx6AHgiNxwseRFqtp5L16IiHpVs0TMzjOZxMQ8xM73SczXm+M7F60MVdERiEuIZdzFKMaeMncC3KYifFNKyDFhsT2+2DRNShFobKz7WqLp+BxZRUxJTH/KxQoui/Wn3BRcRzRTnPx0OsVxedRlGMQvG8krlsh9sUXIBhQ8V4JwlLsdgObvnANvrOu6g4MDh
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
kvHAnGi5WwaU7/b7abTae0ayii8WLyxj4FrL2de8NmbvT5vOv5KAdbXDrsebyvjWjfA8R/exHe/Efl4/ZbjkAP9aKDM246yQt94+X4k742NRoE78GlK/AAGYrfbITyGBw3zsdls0OIDLNrLy8uXL19Op9OHDx/WdY20YBGVJSIU+ACBQY1WrxNHwFot5FbUWNH1bMjY8z5YHsBIrVarq6ur2WyGOQ9ctdvtSlVXSjaZ1KXmC7Am5aJ3y8KVw60wLTUBhbGBcy4s17GbawMKGRi7LusYje8ztsevxY6PDwrSHjN3XbdarWIGGbhSIlLT4neWfZaAzWsmYDmTb/PWjb+aT4PN9r8OR4cil5U2RKVlkQysXyYWQmNvcSTEqPJrvGu8q2pfQX7DCwtBt4IZdZLlQFaWIhrbCtZyB1QpJYpRQ4gFf6dR1S1GCKELIYTQ49c0/KOBfzbIwGqJCYlIFjYb+zDjSVQgQlJVMlXt8wFDjIp+S+Ce7U3cvokNX1cmwxU55xyLd9faG4gjccUfMBnfKCFH5plqsbriWV1NJ37W1JPJpKoc85Cjdo7RX7LUX0u+wGJ1RcQ5LrmnGKNqudIBcO9fkle/P0PUL78/RASe5b1790qlEVwpxIw32w0u/Pz8HIKIRdGQMjWz4K3NdoOptNlsoKeKQFRVVaAopKzmD1uEi8WTCrlDJa7OjWQ1yltdoublcbvS8350u0ZTQ4pYGgJjeP1gPcCjxVHKyeRQ2eAWAlHBXiHkn1JCtgEFrZIFq3GxzFy0ijWnC7El7EzBf977g4ODw8PDQt64uLgAVpvNZjhhWHt0fPr0009/97vfrdfrjz/+uK7r58+fo/3x8+fPnXNffvll8beJaLfb4SESETQ7aOSgclboLd5suZ/0Tpf4G4buDcHfdwEQv4sxvpxywt8wZjZeG/iNCwz/NsarLvbHcxOKFS6PqcSKikVYr9eINjVNU1dVirFPCWWY6AJ5eXl5cXrmiAHLgEJWqxXUCEMIZxfnp6enrq6xSo0rsKbTqauqvu83uy2gVXFbC0Iqp1qW/KZpjo6OYN1evHgxm03atj04OMA+nXMpWrOYrtaX+AqaBMBMI/1aDIqNmLaI0IytCa6lwMdCv02j9nDFTBfkWv5UPGnKHrBmHaDSl8lGQUQjW6/XpW8plgHvfdd35do551jpuhniV1Ar3rnFYWYyG6ovr7/Hqs
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
/N5t9MpTLletuOT2lsBTYZY0o5RTSj8C+1n/shu/n7rK18BLd1qzF/2z5u/3Pqlr0AIL8MPvy1k9ocOyzaONHwv24Nf50G+4lMphJD2s5tfunElWH6gVSWghqXlnOv3+1tbW0SUomjD4RB90+A/rVarzz77DF1T9vb29vf3nXOfffaZD82bb76JEh6Ex4goZQ1gC+B6YmlBPyxpYRBQprScbqQzgBHxV5wQn7LWQvkQUb1ut3t0dKSU2t/fh+Y4Auw4iYikBG6y9WhgB0sH4yUxOwzY2gbbqK2o0pk8bBr
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
huTIHEk3ilqShMp1N2u5WtrK2srUpljSgOjKSdVkphWApj2y8gZiHfOEVkjSqttkZpFq3IKF3aUrxo1qUtrdYURJGI9zpy8pRSgVXtwrrxjQuj0WC41esOeqYsHKu1k9mqmUyXh0enq2Xd7fb7/WHwtF43xKas+qvaK12y1pDMaHt3RuZfXce8PPmytOPxxeXlRGvrXRgMRkbb6XQ+mcy0ti7IaGun0+1rU3gJXkLZqWrXJJ8QcfSUvcLMNEpTEEwMzapbdcAaF
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
jbuyhiNWKQxZrvdXl1dXd/cNE3jidiLsBMmpch5Uky9XpZrU9e1oIiv8+R8ZJY45+Bs6faFihG3JaSd17XWGshMAv1Z3c7F86F4n1Iq7tjo9nQ68JkddE08J3pBVJIwlQ5aDp4Yu
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
UiMBSovyO9+pUoJRCQO9HjJk4h33gU8Pi+KTkFDoaRfrganLODQaDfr8fi0Bg
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
4RIwaET09Pd3d3QGcIbTu5eUFsuXdu3d///d/D7EzLgbnAFjjMubZbHZ9fX08Hne7HWotwFCKJZeKR9FnromoSRLsVXWfPwaVISDGkIDFsYpXiLFiHEZnpTlnvUmYmCIyG5FlVJjGGCYTYnmYhHGxo5NmTG1+tTuvqEKe3v+5MUlq6PLmUZT9yUfk7/6T4Gl83wUwSsrj/fv33333nfce0Q8TW0X+nNT5qf441+IJLuQad/Lb/Gn5uLw24j+243iIMdPa8vF7c9mjvGsc7WcTNTnpb268vWytZnEG2EVBT7bZtFjzwUmALDU7ZCFK6RUmMtnmI3Y5CPksX/Y3BwF5H9OZKce1+TeTx+pFXJRmx82EzxKaxOAn4ULZAkDMVmrbpLV0sfDUnwpDafR7Jn6y9CiJpR5x0kW0MmQ6vFQm5pDmBk68QrJ82KqqcE7d7XaAmIlACOdsQMN8keAzttKlyHtFdkwX4XgFaBIlI4bYhECDC70
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
4LOvKEKeI+xQ/fkI853Flekq4wto7fT4L2juzA50IpSlaXjGAkDDJcLVer3e73f39PeIimqYBDyJyg8qyBIBbLBaoX3c4HI7H47yZpU0N6o03b94kHjKcKsHohgPkhw8f3r59+/DwsNvt8F5AQGA7gO/D4YDw1qIo1tsNCNjwdoxtWZbPz8/0mYvPMUr4Edy8E9+bKhkzlVr4E1zAIcZMp9el+GPJKrKnOT1NYEwVDzFIkaI3g7JM/Kwlr8AAek3M/vgrPWHycHupd9Md4Zy3I//TBFKkwUJpFc5ekX5bluXD49PXX38N3enOE+soQzbJupg/Ocq4abxe0tavtkfPbQOXgCmZMaJV2SaEkTceUa4cDysQB0VReD/GoadGcoZm8odMRhh9efWv2Q1alZVeXJQZutI+TL+F/YYyvqs0yPmwpLdwDN5KSjrfPCGLicaHPPAzH8/ch5gPsoiN7D65n+Jk54izANvDkI9Gmp1kWEpXmj7KjHAcHQRwTyCUJKlDtAGyL3ctpbRHPT/EhBDgBUAIix25TCmEgBIo+C1qXOK3Pnh4EI7HYzqJpk2Ue17G+a0qqFKQn0GFoAQeqkQn+x+aCp5PjEA+UDkl+mQA83WV9y5fTqNUUja2aLuuqIqyajbbffmLn1vflqolS8HOCBMFO2vqsth13ePDQzOb1fUCRSGVRUPo2qGZz7puCMHVdT1bVKu7d9vnp92+/T/+z7++ub+aLWbNchVcv+9bw9QUBaLWjDGFWNJglKxKEc0a3nsWsdYYY5jVFiilihwOzPh4BmPmojjleifPBTMXZZk6nhxVpS29iKCc5bimlFlHioxA7HXw3nsUVy6MMRQIoW7paczCzAWzJ9J4EvDeIyoLVPhYHhENHJbLuUSa1hDCbrchouVySUTK/LLZWESMOUA9DsE1VTmb1XVTFYWt6/Lu/ubp6akqm8Vi6b1fv2z3+/3t7e0fv/mud75pGjHFZrMpimIxa5bLRdd1q8V8swuq2syqx5eDtZa977qjsq2qonfeWh+IjC0cSetccKEwzEwijIIahTGWSdUbwwgnD+SNKdhI2x7KulpvN7e3t999//1sNru6uvr0+HB9fb3f7/eHozW27VoEBMzn88PhoKS9G+q63u+POG8Pg4PWPxwOwCLDMHR9h5FHVNlPf/pTYDvvPbO+f//+5ubm5eUFX7qxyDoZM3JS8ihV/OiGc64sLLx7zjlEE97e3+33ewCj3W5X1tXQdqLEzE3TuH7o204rres6MCHq3nsVy6rKxJm6SNKbPnelnZuUXdqzqMcKeYUF5pz78OHD1dVVMqNqZPxPsVMo3wRzO8AxQqZC9EdhJGGMh99zuVyq6mazEZHvv//+7u7u7u5uiNWc2raFBPPeb7dbiSUfQghoycPDQ1EU16ur/X5/3B+EuCgKVG9zzjnvmMgaS0TOO44BzZDkME0tFgs4EzjyboSLQjWgpYcMZ2aXZa8nQRpCcJHpF5sOZtQ8AkREsA1h6kMCShTpJ7uXj9UjrLVsZHRSC1s+1bxJSjPNZi5dcz2bq2bJuDkBFtFfqIakASfYTlX/f/CPlDdz8Bv7AAAAAElFTkSuQmCC" alt="GB"/>
Gogula R Bhavana
Get In Touch
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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/74AOh0NUxXzfh1OWRint9XqMMSnlxsZGFEWbm5uMMc4IpQRFOKWUUkpKWavVwjBEAsE5R5nNOWeMJcyz1lqtq3tnjDHGrDUA4CY+/M7gr
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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GcJyEzRHzIAeHK2t17efKBeWi6tft/TTfytdPt7eu+75eotXEMOf4flpZ2xG8rda3gfymt38qa38W3d9Y2fhncDau9/wZ1sQpc+gFar1ZMnz2IsP/vss+VyOYqM+wQbvvIHZPbiF9u4zXgZd75d33k/wTMVeqrmuq4RQbWPDFDVnCWlVFUVDkykmXGg6bQqiiLQhZszDBEDOuhnjnfX+4fZpYSGHlraA7VdWDne4MUtGI3qrT0wY/YLd722R2Jg/OduccJGchYRc0xMRG5txNC7rF0YH5k5Uq9BTxQihQCj0yQieFilg93iwuI5wl+/dgTBvQGaCZlcC3ZMfD4+fXNghsQciQKip8IiMAJCCkwcgYJXS7GAIhIzIvuThRBwsMflrAOr1D/xbOoareO74111oYr9/f0Hjx9NJpOuzQ6GMPB0b95stpF6KO8IGxEZ6eGDex88enT/6LAMDCpF5IPp9Ghv8vCwOiwoAgQDySKdwAs8ODkNbQBmYjaI+g4PcXSZ93sUEY/QLIpCe027F7H7MOY3vV+Xzr/2yHjQm/BYhKIoxk8Iz1fmQi1ugXVkttlsPMTVfQeZ2YZPJr3CdTnKrOv666+//vTTT7uuczMuMzdNMwJTGEzP8M4WtHdR7bV13v6lPf5467vGWy+v0bH39l5eu7wvEQBvPrLfC+jw2p38rjDZTX96D8f2arnaSetFK2xINUMEBgBNUz99+nS9XldV9dOf/rTnEgYxVbhgoa/hsW3Hn+zqd8IukCKiGONyuTw8PHQVTSJU3y4NQMEUuqadV1XHiL1mrBGRKzC5K/uolhkCAygixBgRFHdMRY7YRFIhAQYmbxwNGsie/uDOXYQQDQFf/GBDRNq5NbuokM0ACAnJpa6MEAAJUHcoGRggpqgy+6ANo4SI5Hl/erEsAgCvTSTlHAKZwzNCtwUZYaCgSZEIAUgVNJu+kJTz0kN3yyz0KQMMh+Khmj31hejxn2jm+HXsIXNBlJEIzJNYDVmKiAAxeEIF3W19QMOGHBjQDBBwsJsHRkEmnM/ncUiR0LZt0jSbzbZNW9f1bDZDRBMoYxEYnj17TkU1m5TIzOtNNghlUTetrJsHAQGRoa4T1AYZgAGKGOsuvYiG1DMuEFwgVxhU5Xx2+ZRwmOjiGo7Vxvu6Ow90E3rbrWFEfu7pH17M8er+cOOUHl5bAoCyLLf11ichCHjuimvaAsu5E00pdb/4xae/+tWv/vWf/KtJVWkepwrtuoq+0/JKo/dOuzH+uL0/r7q8v8l2sLui3n7wpfW8D4P82uXSzvJeILO3Dsu+F7gBXheWverlb9KNu0DJ73C0r+vMbWdegk2OVlSzpxTc29s7Pj7+8ssvzawsJ3XTwYtRJn7F7j9hh0hgZsuJB2MZESGAiaaU/LucAiNTl1NRlU3XppQQGSBjD/8AAFJbh3KPmdQyUiCwyCGEYCAAOPqrhRCYSQf1sqEnoppzZs9yAwAiEgJTYNpxtR7/qgiAwKMOhRu2CBEYAAxoCHN0XYNLftxjhkTsoS6qAVq
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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CGmPlgSInLMSDa9PC/LkguHIRHRcDDo+/7Fi+eDQX1wsNfMF4fHR13XtW2rwsyYJJRlOajGzhV9Hx1YiGmxao+KAtn1fTdfNiWTKwsFSrELZj1CS60jLIqirPywql3p1tbo2aqPGM0MKIeRY8CMujKMTiml2JOqITA5UZWkCZKZqVlKoqro2DsyoKiSo2YMh8PL+UySpZSGwzEgeu8tRecJDZCMmQlj6XzBLsU4PZ+lriuZCu+ZEFKyGCHGRK0z5xC5dOxdURQAkBhB/Hg0LIoyI7/BoEwFN01T1MU6boiqJyrHewUXKYXJcEgEGZmVhcvp3A2k9q6qqtI7RmMkX7jCeQBlLlCTiDlHBKop9BJj7AtXDqqiLr2IhRAUoPB1VRbLrm3abtn4oohZ2dd1y7YL5XB0crC3as88QlUWFxcX9XhCDpfLpZnluDO2Y1t59+S9jsy+IdmZhi/BWfYB2qRpytd2cGRmUuGVKBuwSdOUUhKRpmnefvvtzz///Pz8/ODgoCzLnK/JTGwnUE5+fdcbA9/8fvp1rdu/Qbm+E30LxNX1Wr79Tru+YV1vj5n9lkSafS1o/VqquP/QuX7nusdvunjjna9tzB0XX0s1fdnr92/Gl8VVt5Fk9yzq+v156cz27M+enc3n88PDw7qu5/P5arW6vJhNL+cpifM53TUSEhiZ6ZVjPYAC2NZbHrZWJrjOepmrE5F1hI78ctUAAWydFRoMdDNqEJGA0JSIqqoqy5KZ+0TTabNcLhHNOZdDbUVJg2GR6boQAhGMJuNcV9u1p2eXq64l9gquHgwV3HzZOV/0Il0fgygSkWNVSyH0qwZBYe1ctjGMUzs83DezFGIKEdGyJtHMDNUAVMQ0ERoTMIEjTCH2KaaVFd5XVeWZqSwZ8eL8+f7+ftssuSpT07DJwwfHRAwKKSWiarQ3GXrfzGchRfau6TpXupBijHFcj4uiSCF1XcdEwOTZI5OCiWqQZBHZGxuaMRFBVk0aAkBd14QO2BERsc+OeKCFWiAGAGI0kZjxEAB0XSfZFJCwKIoBoNpKupaJnXPM1rSrtl0VZb03Gi+aVV2UBMgInlEY66p0zq2ms75rHEE5GJSVN0URYULH5L0viqIoCmZm75g5pdS3HQOORwPvy5A9LZgBYFSUzjkzY+aiKAp2Rlg6X1Z7hUdPVJZlWfnCeUeIZqppVJXee8eEpo6oLH3mhjNtJmLMaKJmIiIqKSRBoqosyfm+73Mm1T7CaFCZWUrJzFmJoU6rtg8pgtnR3uT04tJAB3UFZoyWA6Flbnj3rHLP2X0bb/QNSa7KDFQhxrjh2NYXAWw7sbfPAjsL9VoDrsaOz16c/vEf/hGo/fIXf/v44aPxcGTr1E+62xXrBPCvtOEN4cVX7KjvFyaDW2DZ7i5wG165rYQvW/W3gALvbsMVEH+9Pb8lyOwN5A3e0JtRVq/CjteMrddindv+vA9IurvNXxZUvfa3dxR4HZN92QZc/8n2s6oWzovIbDZLKe3t7Tnn+r43sxBCCEEVCDBFQaa8R+Yce3CtP0X0ikI2r8iw0WisVSNXyOrdMbW1GiYDVTRYx9kn6Pp4fjGLMZoBIjarrg+d9zSZjPYPJsfHx1VVLpfLtl3l6LjT6XS16roAznNRVoAuASZBizFE6WNqQ5/EnHOMEGMMXe8RmMCT37Q5J0PKip6YYtowjCKaVLWqCkJDJHSMOQABAIoMCr9c9ikBD6IxxxQc+f3JqA+r2K/Gw7JbNgXTbHpRFmSajo4O227l2Sbj4aSqqnLgve/aZjpd+IJBtaqKwWgIAE23CjGN6oocAzEAilgICYDUrMRSne7yNIhIxN6ViKhItkmQSkRclbFHAwERRvLKBhBjFI1imlRFzICAyXtflqWINKGfDEdVVX3+7GnOGn50dBJjjEUUVVAjMEYqPRBh6LvKMWHhXVmUTpIBMpIzE0SuqqIoKiJYp/jU6EAK7/uuyS6oxF4kErnR/ojI9X3ryA8GFSKnFKrSH0yGBOALLMuy9EXpmZnBRERK5wrvCcyMHAEzO2Jly1o279E5yicETZHAYox938UYi6Igcpn0Eo0EhCYoAtJbMtJUMg2871JgsHFVzdquYKoL13fNcDg8OTr+4tnT3MMAcB2L3C3XAdBX3BHvoOIybZaLF1EiXedJe1V3wUSImClA29GQ2iYU4mg0evHixXQ6/cM//MOPP/74Zz/72cOHDy2fwUCzGWvukC30/FoQw41y+8N+UzV+R+TG3flr5NW+HYputzq4861db4/7LXuv28e5u99vQy3f2rt6AyB1xw2vxWdXTiTbD29Gv38tY+bKWPwqZe4+4/Zkv1gslsvlcDgcjUZbw6PVapUVZFmIyBC3G8/u4NltzoZHM0TYTWQOWRO60ZLY2l5B0IwBbBOsM3+11mkSuMITQdd17ao5vVwM6kFRFBL6GLqqcAcHewf7k/F4qEnOT89Xq1VI0cxWbbtcds7R4eHk4PBYkM7OLxbLpRgb0aptYtI+JSBwSIRGaAhWlYUjYPKwnhFIhMx0OZuqqndUliWRCyH0TZ+i1aUwISEBMeeY56L5GWsPvqKqqgig61rFiBadB+n7g4NDpzKqatShpKQxzKfTqioI8fTZc2nbk/1D78vZdB76ph6Ug7Ioy5KIcrL2wvusWWtCFE1mVpZ+hCNmFJEUGSgx2G5MqRgjEQE7UxRLtvH8cEUhktSQHYKREQqgRHNFhSJmSda76TrjbeEcAAzqan88cs6nJARWFj7Gouk7SJFU0JTAQAVSrJwnNCb0uCHs2KuiGZZMBZNqSn0f+95ESJWMY4wxCUFyrlBNBAhGoYvDYeXRx9iDUT0o67JIKe7vjauSM59asHPOZWSGquwcE2gSUU2abacgB7ZwhI6YCBAh0TpOb9u2XdM0TIUvq6rKL7QNnSZBUFTVFC0GlOQAPILFuD8aLlYNpHiwP/n8xUXXtI/eeff88qLv+93Z8Vp8tju1v3a1pu2YFG+n/E7VL10BMrd9q/piu/QBbm8LbTcZjtrl4tcf/uoP/uAPqqr64IMPTk5OTh4+2B4
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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1RT6NsXoHGdVcdYzmhkCb8GNqrrNpGakteZpo3NWMCLnkEwFwJsaYEImA2pWK1ABMCTgTVBUScl7XxQ+Jwp3LJ5d4X3b9H2MElqP5OvCF5UhL5cr9u75xTzE1E9no8neyf7B24+O4/+fvT9rkuRIzkTRT1XNfImIjFyqCoWlu9FAL+SQnCF5LmfuyBGKzNP83Cv34bzN69zLI+fOUMg5HDa7exqNvfbKJTI2dzdTvQ/q7hm5VCGrgEKjQahACpmRHu5m5u5mn32q+mmb1802JU3prdS0i8Xp8vxMRGb1xNiyocu5y4mIQiiLumKJShxiEUKhRpu2yzmzBCJJqvuz6XKzntWTWJXzqixgs9mMuq6w/PbB/GhSHR8fxxi7pg0hxCim2mzW0uaaaX54mLougttuK7BiMkmpXS4XYK6roKqpaUPgYiq5KlWVQheYyhIF8XqtoaSCggMIESJhJqqkyqmJhBAh0ufIJuNWw7PzhAwWVkUIgS00qSF4TXnkbAYIwRiqSnxpXuk3w9RLM1/aLxkw5D7vZg+40PBuov1XepTGefU696Y7JNk4rZkiE8koadzP00YETS0Dx8fHv/jFLz788MP/+3/+6r0nz/7iL/6iqMqmaz742QdPnj359W9/8+HPf8bMH33y8bNnz+7fv398fJxzVsuBqU3ZZ+VxDr7cqqudevmS8mKl95tXjJevm6+ylb7ZM/AiEuj1uNLbn3k8/sqvL7HrR+6e/DY07ZVPdn9lvjT+L1qmd77ywlN91zmzr2m088P1Z8Tf891//xjt5Wj4Rgj/lef5Rv76SuSZz4I5Zw8Px6X9gHVdx8weh6vayzYyc9t22SzGuLc3nc9mbds+Ozn+8osv3N3Ztm020JDAn1Imgu1MgjsbjP4TVb1oNdONE5HZpZCyoSbBpSNu6p0lMzNS1WySjEzZVMlIjZQ4Z92mfL7qNlsUJRlR06Ym5WSmjAv5Ac0Ci4Kjg/1333nr3t3D6aRI7Spwtd2umZnLOK2re3fuFvxUzUKIOXv2pm2W52Cu67rpWlIyUxCNb4mpxijNthVGXcTcdqhsPtsLLCcnJ3WUMuwgpMBVXZqELueyLBfnp9vV4vj55v/4f/+/ioCnjx+IpbfvFfeO5ocH80jGpqZ5MpmszjuCTiZVXRXIuWtank+G+vS9LJZ7invcbGZm0u+TzPkz0pwJRoksmKqCzDyTkRUZICMYwcySKWAikiwTkYDycNfH4DNmMTNBQG6FIOxlO3OXFZ11AEgspwjs1aVq3rTbxUm3Ol/EsprP5wf7B6r64MGjzXI1q+KsvLPdblK7zaYSw6yuQpxtu3a13q7Om2oyqyezLnWBRSSIpaZpQgiHh3f2DvZBPKnCZDJh5hjjtJCqqqqqWp+fn5wcq2rerE+fnC+Xy/l8HkKYTKvNai1kpXAVpOmaugiHk7nllFLbQlGGlFK3XTPz/rRWVUVOiXM2ZhB1rWpEmkTqQAGSMzynkIIIKIZglJlyYHOtjYJlErBiREKnIHPPPoiY4UpgTkBf5CO/Bod+lV3AMCG8yVnaCDDLIIHRUMBXQADaNh3MZ6eL5f/8n//zw5//8oMPPviX3/z2px9+sF4u3nrr3sHBwWw2Oz8///Wvf/3Tn304mUxc26yu6+1mE6J4GU2QAUL0Q5TY98reEMH5PUdmf3C7PTq5TkNe8pHd7mw3HnB7cHbLE37lX1+BRLz8TLtumTNnTqGRWkqpaZoYY13XzNx27YjMhFAURV3XMcp8Pj89PX706NHJyUnXdev1erleqapIf2YbVovdHSpd2z9d93gOIWgXDVa9QI0uhOHHXN4B+bUM/VV2+qvZ/OqKDFUjpZCSNtvUJihQllVjtu3SpmuzwghGfUIpzNhQV+HgYH4436vLCDIRKaJ4qWkhzGeT999791fz35ycq0Ru2o2ahbIgsm27KQvk3JnloZFjqxUGMQhAOedO37pz94P33y+LoozFZn2+apvl4uzpwweLs9Pl2emzZ8/Ot9vPv/gixnh+ft6tN0d7+OSj3yC1H/70fbl/Z7+uImnBrO0mxhDLwsXQixDrsppWZVHEqqrKstQuWQjq92KovqWDOV4fFOQMZiklZYCYL3bAJCKmiTFWOScMFHUIQTVdYrjVFDrsBAIRYMrMkaUVioVkhcJSztq1JCEw1VWMVdl1zea87ZJ2vNmsl12z7bpuNt370Ttvbzabzz///Pj4eDabzWazpmnAWC6XXdeFGKezWSyqbLpZL0Wk1cwcKGfRrl2tnzfrxcmzvYNDSEBKOefpdEo552Zzcn62Wa6ePnlyeHi4P51slqfr8xPkJudclrGMxZ2jw6Iqp2WxKWLBRIYoZUqxbeM2FdvttsutiMQobbs1k1ZSzj3WITViK8qQBJ1AlY24T2JlDiFopEBKSMiJggQqEuKyRSGpybCsUEumYEgsha1tW7M+MEDV1Kunv3ZcLL5VuVon6TIZXQaURRHW6zWA5XL5L//yL3/913/98PGTX/3qV3/+J798/vz5+++//6Mf/eijj37/xRdfHNw5+slPfvLRRx8tl8u7d+8uFouUUozRx3M3GPX757L8/vXolvZNdXyXkvgBmb0pe6UQrpth2Vd995uKEvtKgPV6fXnVK9JgY8CsiOSctttt13XT6bSuayJKKRFRjBFMRBwGAjml9uTk5OzsjJlXq9VyudxsmpxBgzQREzIAuwBJV94oImJm36C/RCRzjIDyMk055xGoAVe4WSUjcuEoRmAiNiEjYgKIwRw0JVMo93pVRYE4KROQM7qUsyIDOjjlmVlTBqGqqjJK13WbzYqpPHjrrXpSEllRFEkzMb/z9ls//tF7J7/+XDUbmWrukolwadKlDRODMfhyFQCBhEAZApRM2un+pPz5T9+/e3hw9uzZ8y8+f/TwweL46er87Pjp0+1q2WzXp6enZV2llPYnd4p5/Yufvnf37tHB/vxwf1rFgNQiNSfPHmu7SduNyaQQXi83VV2UMUggZqonZVUV2qUYGBZ0QLojB2mXbRx/TwUYcDYRMygA0KywQJRBTCZQceHUbBCRREREQoO4g2duylB9a0igK0MM7vvutOmyGoisqELNJRU1SAl6vlxvt+2m254cr8/OzvuyqWkAAQAASURBVGazeT2d7M3m9+7dU9Wzs7Pz83Mze+v+vbpwxYq0
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
J/v+cswFFUWy3jWtW/93f/d1//s//efqjvSdPnpyenv7ud7/73/63v75z586Dx4/u3Lnz+
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
2xil0ZfUPDw8LIvw+9//3mWcQwinp6eefVlV1Xw+Pzk5iTE+evJ4sVgsl8vpdGpMMcayLLfb7WQ6vXyVN6im+4P9Udh3HZm9Hk76pi53S0y2+wq9gZX+hSNwGxbtemNuA/JedNFX7ZgvzCNPdnGey1O
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
0
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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+Z9VTHD29qbx/d+1dno8wch0Q0n89NCOPjjz/+e3/v73300Ud/8Rd/Mc17xt20Q6wuU9u2Jt5rAGs+X4ZwMYy+nHe73XxRi0hdzbbbZrFYPHv27OOPP3748KFBt1k5/JyRQKxm3ZQmZZZbjNE6ICLA3yOzvyHtnZDZ29f77xosm/78xh3bd5/+tnxm8C0xor4Zsrxzf4toTJmPhoSmaX2QThilevd7blad3UybVhyTxTc3m42q/uEf/uH9+/e32+2jB/devXr1ySefmNvfiLFt2758+bKoShLIWVTBOUZ2aWQ0TwytcRV5J1Lgfg+N13Xr
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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9evdrtdk3TbLdbntWDVPXFixeff/aJx/vv9/uu6z744AMj/vzzz1X17OxsLLmUUmRaUKol54qyPMebH62kj96b/7MGW9TfuhOqHlwxHBaZ6nxfn0znWsX1DERUShlHc/TptJBnb32bDiV1BD2HgaMXNL3dh
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
RHvnxgpTJH7rjoWY6QYqYnE
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
FhIVJoQmw5BONg5HmUCrMgBTpLWpAFR1QiRgQtmLMoFFCYERkF4sCsZkQB4EjzHduUeul+YWUyiKmKqaBkkHmUn8w04TQni0BqeJCJSJYiIubCvKGBGazoVOQKRAxMlVLr0JuZgsYiOQmYQmiIA7SoKoUgRYta8hxPcWQmfdZd1n2Wodgots+6zzYY7QYdDaOiTFvH15sY9ZVcoh+apShERLVJqZh5pkJUBSFU20wVKTluO9SSmoDL/aTOZdP7UnwVmvhMo4VzXOe6rstT0cyodV3n4flL74HHk2FeCvzDUlfIswdc3JiIQoj9MPhdOVxzYzXnvNls7u7uHN6dn5/f3Nz4ilQv54htt9vFJg7D4CvSOI5/9md/9uWLl7e3t//8z//8D//wD6WUm5ubs7OTGOPd3d2TJ09c1MMxX3UQ61x1yr+pK+S03DD7irpEcrX33j7KP7Vv0R6dvfFoVH6v13507/+9tne5yjuCszf88N4ZvvWp/pDt7aPw6F8rJPKMMF9TXJyMObiL0606z3fzn1xdXfV9XyPl67u9Wq2ev/feb37zG0ddMZIBzgp0beuyijbnFjkVV1Mydc7KpNllWcsV04IOfAhA637g0KptW08R9ZzKI4u5nq2aub4oe6ivA7uu6yr4cAdT0zSlfMP0TL87O/yLAcVcaRD39junzRS4GcF3g1lz2nLoQiPaWRADkQWv3UgqxahRZAqMJcr0RnwcROJ4TQnRUY5VRG7ZjJhKKSI1VS5Uyxv3t/86LvW07v7zzxVDhxA01qLa9Vdc3U9zhZh7sYPVjl/uEI7Vpj
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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jvNwDLEkwFxEe9JF9WBbT03wvHoX0a6bnzdmvru7C3MZchfC/fDDD6+vr13skefyw7Um5tOnT29vb8dx9NxSVb24uADQNI3fqic6+D7hdipoyqdbjKZ3/uMT5t3bI8cTw9Sm
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
ufC8CKFZZtqhizkRmdnz589ns0XBRiLsve93LbBjjLHrdpNJPZ/Pr66uzs/PHz9+bKqXl5dEUkQ90MrpvcdPXjw/Ee9XV5vcoYSZeT6dphBSCBrjcrmAiT48
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Z+TNBhVTNh5iV8pmRU8rSzIM+JiZXU6mmhklNbMuBiMyI1YiVWYyIzVKLoOd4rgLO+LAiZnFxCiZMrEyJRYrYU4hLvEPJUspURoiW2VSaKbHWVaFze8nGQnulogM+SQZWbDhlg7ir0bMDFbXPjUGmX1NZkh3Asqa4bqMOBogG5lySqZoYDnqp8ksRJTEVLVyDo9JFb2eDCWx6AHgiNxwseRFqtp5L16IiHpVs0TMzjOZxMQ8xM73SczXm+M7F60MVdERiEuIZdzFKMaeMncC3KYifFNKyDFhsT2+2DRNShFobKz7WqLp+BxZRUxJTH/KxQoui/Wn3BRcRzRTnPx0OsVxedRlGMQvG8krlsh9sUXIBhQ8V4JwlLsdgObvnANvrOu6g4MDh
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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mloKXrpQU/QMoJEb8LCmpQSaNlThDIFh94RytijFaSpZS0d8jNVIbyGUDvyxDqGTMiOoN/xAD88IIk4ljFvLCjsnju4irMY3/3fikBOGECWoTYqgHMKZrpeXMjqjAOaEsSXH9gYoZm7Ipm7ESkwmZpH1vyiFKN47bMSkil5WHIBkLqaboOHmhyrGwmUZNUVibSma1O5g1s0nFlMhiXXFdsWm0FEwjsqI6qlzp+96MnCMnnkxSRK/0V9rh2ya6oEmIOyCwdHBwMG5VVHJ2lGuoKaf7B5CaEqLgMAWwRdCSKFQEEQGVEyYCs77QM4gIX+cc6dntdphimK3IGFgu0yngTzKxvVgqXBEOul6vKddcp5HmGbhru91uu92KyHK5BN+0tDnBzYFN2BekZ9cOpgOcM5g4yqYP1lhzdwR8C4UU2ABsNsuytGdnZ59//rn3frlcVlXz8OHDzWbzi1/8AvkN1Bx88vHHlfc//elPf/WrX6HO4OXLly9fvvz888//+Mc/4lpAPtGsNmL7Hh572vvYgt1Ykr4j2/Vdw75vNr47WEbfkmf2DU7oNajrbx6TlfFWT/StfIWxg14+0cziBGKAV1fKG2GwiiGAowalDNDqmfnq6qqqqp/+9KcfffTR48ePIUWNkkkwz1JKCFRRhmVElFLabDYFncDYjTN3SGVSjmYhv6mmwgK3eOyzapb1h589zpaC2FH8yxIYk0zRKEAqhx+4IDbYtVJkhL+m64I94z9x5uqVtQRbVlWFTgljoxxzU8gbIZ8ykKaBawtb/31OAZxQmXYlQAWZCe+d84ywmUBq1kzMmJOQOSYvVHnyjpxQ5cj5ISE4pGOMTFlLBSazMYdofdTQGxRIzNiMTUmNirT92KPI0bR98Kw8CGwgxM6IjZyRkDpUGLKhYVGmzGXcQNd2TjyQLMEbG0fLkOX0LI6tIvFC+N/SgGYQRaNchwkYWm4pznMc7bs9lFD5OQw8Bbk+ygqIPzkntfOViGchxMmEMgGOnVDtq
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
/N5t9MpTLletuOT2lsBTYZY0o5RTSj8C+1n/shu/n7rK18BLd1qzF/2z5u/3Pqlr0AIL8MPvy1k9ocOyzaONHwv24Nf50G+4lMphJD2s5tfunElWH6gVSWghqXlnOv3+1tbW0SUomjD4RB90+A/rVarzz77DF1T9vb29vf3nXOfffaZD82bb76JEh6Ex4goZQ1gC+B6YmlBPyxpYRBQprScbqQzgBHxV5wQn7LWQvkQUb1ut3t0dKSU2t/fh+Y4Auw4iYikBG6y9WhgB0sH4yUxOwzY2gbbqK2o0pk8bBr
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
huTIHEk3ilqShMp1N2u5WtrK2srUpljSgOjKSdVkphWApj2y8gZiHfOEVkjSqttkZpFq3IKF3aUrxo1qUtrdYURJGI9zpy8pRSgVXtwrrxjQuj0WC41esOeqYsHKu1k9mqmUyXh0enq2Xd7fb7/WHwtF43xKas+qvaK12y1pDMaHt3RuZfXce8PPmytOPxxeXlRGvrXRgMRkbb6XQ+mcy0ti7IaGun0+1rU3gJXkLZqWrXJJ8QcfSUvcLMNEpTEEwMzapbdcAaF
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
jbuyhiNWKQxZrvdXl1dXd/cNE3jidiLsBMmpch5Uky9XpZrU9e1oIiv8+R8ZJY45+Bs6faFihG3JaSd17XWGshMAv1Z3c7F86F4n1Iq7tjo9nQ68JkddE08J3pBVJIwlQ5aDp4Yu
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
UiMBSovyO9+pUoJRCQO9HjJk4h33gU8Pi+KTkFDoaRfrganLODQaDfr8fi0Bg
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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irZUnWWk9RSEKJOO+9d1oUZ7lWSknQu0cqftqkEf8dwF+lFEBgaIo9CFOhHlHEat1XSSQUVDfrHaADs8IK17k/vSgkpIowK1aslPHei/c24GMTVKmIiIl0JLSJOGtVqPNDoUKuybPxeGxb55wj8kopT3s3lbOusV7nBZV+tlh474+PT/M8t2JHw/5qtVAszNLv98djV1W7zChyljKDKFhdt9aTUjQcDDZVTUxaZUTOCqwIMtB9x2XwTBQzD5wEtSelFHm6mc1+9vOfHx0dASJELlSRZT7oWYA8XhRZbHMgA2RWWmvzLEeYsnV7IJKuEZrVcrkEb+T6+hp17VByuyxLIkIyJh7g+fPnue7UvHFAyn88HkOHDFW6r6+v8bQIawIJvX///uzsDDR/rTX4mt771WoFO//o0SPgDMCO2WzWNM3Dhw8BBDHj4AVUmYmBxWiFItpGjcuY+h0dSLBpYF+phFOvlNput4Nen0PeIjDodDoty/LNmzda62F/gCsMh8OyLE9OTkRkvV4P+/1+v496msBzg/4Q6xoMaYRN4ORMp9Pz8/O3b98+fvz46uqqqneKGUK+zjkU36QkexSJrinW3EuKiABRNU2D7S48iLC36B3vPZEyJmeGvcJgy0S62gxZVmRZgTbx3retE+eACy
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
4RIwaET09Pd3d3QGcIbTu5eUFsuXdu3d///d/D7EzLgbnAFjjMubZbHZ9fX08Hne7HWotwFCKJZeKR9FnromoSRLsVXWfPwaVISDGkIDFsYpXiLFiHEZnpTlnvUmYmCIyG5FlVJjGGCYTYnmYhHGxo5NmTG1+tTuvqEKe3v+5MUlq6PLmUZT9yUfk7/6T4Gl83wUwSsrj/fv33333nfce0Q8TW0X+nNT5qf441+IJLuQad/Lb/Gn5uLw24j+243iIMdPa8vF7c9mjvGsc7WcTNTnpb268vWytZnEG2EVBT7bZtFjzwUmALDU7ZCFK6RUmMtnmI3Y5CPksX/Y3BwF5H9OZKce1+TeTx+pFXJRmx82EzxKaxOAn4ULZAkDMVmrbpLV0sfDUnwpDafR7Jn6y9CiJpR5x0kW0MmQ6vFQm5pDmBk68QrJ82KqqcE7d7XaAmIlACOdsQMN8keAzttKlyHtFdkwX4XgFaBIlI4bYhECDC70
Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Knowledge Base Articles
Product Documentation
View ↗ End-to-end docs for EDI-B2B Manager — installation, concepts, workflows, and configuration across multiple product lines.
Single Feature Documentation
View ↗ Focused feature docs demonstrating usage across multiple platform capabilities for end users and admins.
Structured release notes covering features, enhancements, and fixes — built from scratch including the template design.
Troubleshooting Documentation
View ↗ Step-by-step guides with standardized error codes to reduce support escalations and enable self-service resolution.
Payment gateway integration app docs — setup, authentication, supported operations, and known limitations.
Template Documentation
View ↗ Pre-built integration template docs — installation, use cases, prerequisites, and end-to-end configuration.
Best Practices — eCommerce Integrations
View ↗ Advisory guide on integration patterns, pitfalls, and optimization for reliable eCommerce performance during peak seasons.
Customized Article — Search, Filters & Data Cards
Live ↗ KB article with embedded search, dynamic filters, and data cards for enhanced discoverability.
Documentation Style Guide
View ↗ Internal style guide — writing conventions, terminology standards, and formatting rules for team-wide consistency. Names anonymized.
Video Tutorials
Introduction to Celigo — iPaaS
Watch ↗ Overview of Celigo's iPaaS platform — core capabilities and enterprise application connectivity.
Feature Tutorials: UI Design
Watch ↗ Screencast playlist demonstrating UI design features — recorded, narrated, and edited in Camtasia for product onboarding.
Led end-to-end documentation strategy for integrator.io Platform, B2B-NetSuite Apps, B2B-EDI Manager, Celigo AI, Connectors, and Templates — owning API docs, KB articles, video tutorials, UI content, flow diagrams, troubleshooting guides, and release notes.
Managed a team of 5 writers via JIRA Doc Dashboard, ensuring 100% on-time delivery across all product releases.
Leveraged AI tools to summarize support tickets and optimize documentation workflows, reducing turnaround time by 25%.
Built a scalable knowledge base with analytics-driven search optimization — increasing KB search accuracy by 40% and improving discoverability.
Revamped troubleshooting docs with structured resolution steps and standardized error codes, reducing support escalations by 30%.
Led Zendesk-to-Paligo content migration, increasing content reuse by 30% through structured authoring best practices.
Established documentation standards, templates, style guides, and governance frameworks.
Scaled the team from a single contributor to 10 members, ensuring consistency and long-term scalability.
Key Impact: 40% increase in KB search accuracy · 30% reduction in support escalations · 25% faster documentation turnaround
Authored and maintained user guides, admin guides, and release notes for Blue Yonder's supply chain and retail planning SaaS products.
Collaborated with SMEs, developers, and QA teams in an Agile environment to deliver accurate, timely documentation for each product release.
Structured and maintained documentation in MadCap Flare, applying single-sourcing and content reuse best practices.
Key Impact: Improved documentation quality and consistency across multiple product lines
Created end-user and developer documentation for WaveMaker, a low-code application development platform.
Produced video tutorials using Camtasia to demonstrate platform features, supporting onboarding and user adoption.
Worked closely with engineering and product teams to translate technical specifications into accessible user-facing content.
Key Impact: Video tutorials contributed to improved user onboarding and platform adoption
Developed technical documentation for enterprise software projects, including user manuals, system guides, and process documentation.
Worked in cross-functional teams to gather information from developers and business analysts and translate it into clear documentation.
Maintained documentation standards and templates to ensure consistency across deliverables.
Key Impact: Delivered accurate, standardized documentation across multiple enterprise client projects
-16_jaNEEJW-5L" target="_blank" class="pf-card">
Low-Code Development with WaveMaker
Watch ↗ Playlist explaining WaveMaker's low-code model for developers and technical evaluators.
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Gogula R Bhavana
Technical Writer
Turning complex technology into clear, compelling content
Technical Writer with 13+ years of expertise transforming the way users understand and interact with technology. I craft precise, user-centric documentation across cloud computing domains — accelerating product adoption, reducing support friction, and elevating the end-user experience.
13+ Years Experience
40% Search Accuracy ↑
30% Escalations ↓
25% Faster Turnaround
